Shipping Policy

UK Shipping Method:

All UK orders are shipped using EVRI-tracked next day postage, ensuring trackable and efficient delivery to your doorstep.

Order shipped before 12pm will be received next day, after 12pm will be 48 hours.

International Shipping Method:

All International shipping is £9.99, we use Royal Mail 2nd class tracked & signed international postage, ensuring reliable and secure delivery to your doorstep.

Please note some international orders may incur additional charges or may be unable to be fulfilled, a full refund will be provided should this be the case.

Processing Time:

We aim to process and dispatch orders within 3 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.

Delivery Time:

Once dispatched, you can expect your order to be delivered within 3 to 5 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances affecting postal services.

For International shipping please allow within 10-14 business days.

Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. You can use this information to track the status of your delivery online.

Shipping Restrictions:

At this time, We do not ship to PO boxes, APO/FPO addresses

Additional Information:

  • We do our best to ensure the timely delivery of all orders. However, please understand that we cannot be held responsible for any delays caused by postal services or unforeseen circumstances beyond our control.

  • If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer service team. We're here to help!

Return Policy:

We want you to be completely satisfied with your purchase from GO PAC. If for any reason you are not happy with your order, you may return it within 14 days of receiving your item.

All returns are to a UK Address

Return Process:

  1. Inform Us: To return an item, please contact our customer service team within 14 days of receiving your item to inform us that you wish to return it. You can reach us via our Contact Us page

  2. Return Authorization: Once we receive your return request, we will provide you with return instructions on how to return your item.

  3. Return Shipping: You are responsible for arranging and covering the cost of return shipping. We recommend using a tracked and insured shipping method to ensure the safe return of your item.

  4. Return Condition: Please ensure that the item is returned in its original condition, unused, and with all original packaging and tags intact. We reserve the right to refuse returns that do not meet these conditions. As many of our products such as water bottles involve personal hygiene, items must be returned unused or we will refuse a refund.

  5. Return Deadline: All returns must be received by us within 14 days of receiving your return instructions

Refund Process:

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Exclusions:

  • Please note that certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on the product page.

Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help!

Thank you for choosing GO PAC for your travel product needs.

We hope you enjoy your purchase!